Matheus Passos is a Senior Full Stack Software Engineer building software, modernizing legacy systems, and solving complex engineering problems. Notes on databases, backend, frontend, cloud and applied AI.https://matheuspassos.devenhttps://matheuspassos.dev/articles/building-a-customer-support-agent-with-pythonhttps://matheuspassos.dev/articles/building-a-customer-support-agent-with-pythonA practical architecture for an LLM support agent that can run in production (queues, state machines, retrieval, guardrails and handoffs), based on AI Central, the support platform I designed and lead.Sun, 04 Oct 2026 00:00:00 GMTPythonAILLMArchitectureFastAPI